Customer Service Representative for AAA Giant Location in Enola

About the position

If you’re looking for a stable, rewarding career opportunity with room to grow, this is your chance to deliver exceptional service while making an impact—starting at \$17.65 per hour. As a Member Specialist, you’ll be the friendly face of AAA Central Penn—helping members with everything from travel tips to notary services and even snapping passport photos! Whether you're in one of our cozy branches or our exciting new Giant store locations, you'll be making someone’s day, every day.

Responsibilities

• Helping members with sign-ups, renewals, and all things AAA.
• Issuing EZPasses, maps, travel gear, and attraction tickets.
• Guiding members to our amazing travel and insurance experts.
• Becoming a Notary Public (we’ll help you get there!).
• Taking passport and international driver’s permit photos.
• Sharing the perks of AAA’s full suite of services.
• Planning cool road trips or booking hotels and renting cars for excited travelers.
• Keeping our space welcoming and organized.
• Engaging in natural conversation and engaging customers.

Requirements

• High school diploma or equivalent.
• A passion for helping people (customer service experience is a plus!).
• Willingness to become a Notary Public (we’ll support you!).
• Clear communication skills—whether in person, on the phone, or online.
• A flexible, can-do attitude and a love for learning new things.
• Tech-savviness to navigate our systems with ease.

Nice-to-haves

• customer service experience

Benefits

• PTO from Day One
• 1 Personal Day
• 8 Paid Holidays, including Christmas Eve & New Year’s Eve.
• Medical, Dental & Vision coverage.
• HSA with Employer Contributions + FSA options.
• 401(k) with 6% Match
• Free Life & Long-Term Disability Insurance.
• Volunteer Time Off – earn up to 3 extra PTO days!
• Tuition Reimbursement
• Free AAA Premier Membership.
• Exclusive Discounts on travel, services, and more!